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<p class="MsoPlainText"><font size="2" face="Courier New"><span style="font-size:
10.0pt">Hi All,<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">We have an issue with OpenCMS 6.<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">The bottom line is that we’ve got a rouge file that produces an exception that cannot be removed and/or overwritten:<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">( 1 / 1 ) Deleting file /help/customerSupport/index.html ... Error publishing file "/sites/default/help/customerSupport/index.html".
<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">Exception org.opencms.file.CmsVfsResourceNotFoundException: Unable to read resource with ID "24ee452c-1c96-11dd-a0d6-46ad89000130".<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">We’ve tried:<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1">
<![if !supportLists]><font size="2" color="black" face="Symbol"><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:
Ignore">·<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman"">
</span></font></span></span></font><![endif]><font color="black"><span style="color:black">Having Apache/Tomcat restarted
<o:p></o:p></span></font></p>
<p class="MsoPlainText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1">
<![if !supportLists]><font size="2" color="black" face="Symbol"><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:
Ignore">·<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman"">
</span></font></span></span></font><![endif]><font color="black"><span style="color:black">Clearing the OpenCMS cache & purge JSP repository
<o:p></o:p></span></font></p>
<p class="MsoPlainText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1">
<![if !supportLists]><font size="2" color="black" face="Symbol"><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:
Ignore">·<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman"">
</span></font></span></span></font><![endif]><font color="black"><span style="color:black">Deleting the file (index.html)
<o:p></o:p></span></font></p>
<p class="MsoPlainText" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo1">
<![if !supportLists]><font size="2" color="black" face="Symbol"><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:
Ignore">·<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman"">
</span></font></span></span></font><![endif]><font color="black"><span style="color:black">Uploading a new file (index.html)<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">Would it make sense to try and remove/repair it an an OS level?<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">Thanks in advance for any suggestions,<o:p></o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></font></p>
<p class="MsoPlainText"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt;color:black">Shency<o:p></o:p></span></font></p>
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<br>
<font face="Arial" color="Gray" size="3">Please note, we have moved. Our new address is Monitise plc, Warnford Court, 29 Throgmorton Street, London EC2N 2AT<br>
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The Monitise group comprises: Monitise plc (Reg. No. 6011822), Monitise Group Limited (Reg. No. 5590897), Monitise International Limited (Reg. No. 5556711), Monilink Limited (Reg. No. 4831976) and Monitise Business Solutions Limited (Reg. No. 5814266). These
companies are registered in England and Wales and their registered office address is: Warnford Court, 29 Throgmorton Street, London, EC2N 2AT United Kingdom.<br>
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