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<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Sorry for the wrong subject in my initial
email.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Could anybody help with the below query? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This is happening during publish..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Shency<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Hi All,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>We have an issue with OpenCMS 6.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>The bottom line is that we’ve got a rouge
file that produces an exception that cannot be removed and/or overwritten:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>( 1 / 1 ) Deleting file
/help/customerSupport/index.html ... Error publishing file "/sites/default/help/customerSupport/index.html".
<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>Exception
org.opencms.file.CmsVfsResourceNotFoundException: Unable to read resource with
ID "24ee452c-1c96-11dd-a0d6-46ad89000130".<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>We’ve tried:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo2'><![if !supportLists]><font size=2 color=black face=Symbol><span
style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:
Ignore'>·<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font color=black><span
style='color:black'>Having Apache/Tomcat restarted <o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo2'><![if !supportLists]><font size=2 color=black face=Symbol><span
style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:
Ignore'>·<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font color=black><span
style='color:black'>Clearing the OpenCMS cache & purge JSP repository <o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo2'><![if !supportLists]><font size=2 color=black face=Symbol><span
style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:
Ignore'>·<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font color=black><span
style='color:black'>Deleting the file (index.html) <o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:
l0 level1 lfo2'><![if !supportLists]><font size=2 color=black face=Symbol><span
style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:
Ignore'>·<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font color=black><span
style='color:black'>Uploading a new file (index.html)<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>Would it make sense to try and
remove/repair it an an OS level?<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>Thanks in advance for any suggestions,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;color:black'>Shency<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
</span></font><font color=gray face=Arial><span style='font-family:Arial;
color:gray'>Please note, we have moved. Our new address is Monitise plc, <st1:Street
w:st="on"><st1:address w:st="on">Warnford Court</st1:address></st1:Street>, <st1:address
w:st="on"><st1:Street w:st="on">29 Throgmorton Street</st1:Street>, <st1:City
w:st="on">London</st1:City> <st1:PostalCode w:st="on">EC2N 2AT</st1:PostalCode></st1:address></span></font><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><font size=1 color=gray face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:gray'>This message contains confidential and
proprietary information of the sender, and is intended only for the person(s)
to whom it is addressed. Any use, distribution, copying, disclosure or taking
of any action in reliance upon it by any other person is strictly prohibited.
If you have received this message in error, please notify the e-mail sender
immediately, and delete the original message without making a copy.<br>
<br>
The Monitise group comprises: Monitise plc (Reg. No. 6011822), Monitise Group
Limited (Reg. No. 5590897), Monitise International Limited (Reg. No. 5556711),
Monilink Limited (Reg. No. 4831976) and Monitise Business Solutions Limited
(Reg. No. 5814266). These companies are registered in <st1:country-region
w:st="on">England</st1:country-region> and <st1:country-region w:st="on"><st1:place
w:st="on">Wales</st1:place></st1:country-region> and their registered office
address is: <st1:Street w:st="on"><st1:address w:st="on">Warnford Court</st1:address></st1:Street>,
<st1:address w:st="on"><st1:Street w:st="on">29 Throgmorton Street</st1:Street>,
<st1:City w:st="on">London</st1:City>, <st1:PostalCode w:st="on">EC2N 2AT</st1:PostalCode>
<st1:country-region w:st="on">United Kingdom</st1:country-region></st1:address>.</span></font><o:p></o:p></p>
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