[opencms-dev] Cannot open New Folder dialog in OpenCMS

[Cyrena Friesen]

We're using OpenCMS 7.5.2
I've confirmed the issue across Firefox 3 and IE 8 and on multiple machines, multiple user accounts. 

No javascript errors, but one of the GET requests aborted:
http://www.[ourwebsite].com/opencms/system/workplace/views/explorer/explorer_files.jsp?resource=/sites/[ourwebsite]/&mode=explorerview

As for the Live HTTP Headers:
----------------------------------------------------------
http://www. [ourwebsite].com/opencms/system/workplace/commons/newresource.jsp

POST /opencms/system/workplace/commons/newresource.jsp HTTP/1.1
Host: www.[ourwebsite].com
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 115
Connection: keep-alive
Referer: http://www.[ourwebsite].com/opencms/system/workplace/commons/newresource.jsp
Cookie: __utma=175262013.724180962.1290728095.1298669095.1298675191.25; __utmz=175262013.1298676631.25.5.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=whystler; JSESSIONID=C5D56FCC7630696DE2003CD6A30A1763
Content-Type: application/x-www-form-urlencoded
Content-Length: 178
currentfolder=%252Fsites%252F[ourwebsite]%252F&formname=nrt-form&style=&action=ok&title=New&framename=&listaction=&sortcol=&newresourceuri=newresource_folder.jsp&next=Continue+%3E%3E
HTTP/1.1 200 OK
Date: Mon, 28 Feb 2011 17:51:35 GMT
Server: OpenCms/7.5.2
Last-Modified: Mon, 28 Feb 2011 17:51:35 GMT
Cache-Control: max-age=0, must-revalidate
Pragma: no-cache
Content-Type: text/html;charset=UTF-8
Content-Length: 0
Keep-Alive: timeout=15, max=99
Connection: Keep-Alive
----------------------------------------------------------


-----Original Message-----
From: opencms-dev-bounces at opencms.org [mailto:opencms-dev-bounces at opencms.org] On Behalf Of Mario Jäger
Sent: Monday, February 28, 2011 2:54 AM
To: opencms-dev at opencms.org
Subject: Re: [opencms-dev] Cannot open New Folder dialog in OpenCMS

Hi,

Which OpenCms version do you use? Does this happen in all browsers 
(FireFox, Internet Explorer, Chrome, Safari, Opera)? Are there any 
JavaScript errors notificated by the browser, when you try to create a 
new folder?

Please, activate the "Live HTTP headers" in FireFox. Try to create a 
folder in OpenCms. Send us the "Header" tab content in the "Live HTTP 
Headers" then, please.

Kind Regards,
Mario. 
-------------------
Mario Jäger

Am 25.02.2011 23:57, schrieb Cyrena Friesen:
> When I try to create a new folder in the Explorer interface, instead of
> the folder name dialog I get a blank screen on the right hand pane where
> the dialog should be.
>
> This is unfortunately happening on our production server. The dev server
> is set up (almost) identically but isn't having this issue.
>
> Background:
> - The only recent changes have been user account creations and user
> permissions changes, but this issue even affects (unchanged)
> Administrator accounts.
> - I haven't had any issues creating or deleting files or links.
> - If I create a directory on the real file system and synch, it will
> appear.
> - The OpenCMS log doesn't show any activity when this happens and no
> errors appear in the interface.
>
> Any suggestions are appreciated.
>
> Thanks,
> Cyrena Friesen